An AI Assistant (sometimes called an agent) in Larsa AI is your configurable bot that speaks with customers or leads over the phone—either when they call you (inbound) or when your system calls them (outbound).

Why Use an AI Assistant?

• Automate Common Interactions: Answer FAQs, book appointments, or qualify leads—available 24/7.

• Reduce Workload: Free your human team from repetitive tasks like verifying contact info or taking messages.

• Scalable: One assistant can handle multiple calls in parallel, enabling you to grow without adding more agents.

Key Components

• System Prompt: The core instructions that define how your assistant behaves.

• Initial Message: The very first phrase the AI says—especially important for inbound calls.

• Voice Settings: Choose from built-in voices or clone your own.

• Tools (Optional): Add capabilities like call transfer, ending calls, scheduling, and more.