Inbound Calls
Set up your inbound AI assistant with prompts, voices, and tools for handling incoming calls
An Inbound Assistant is simply an AI assistant set to inbound mode.
Prompt & Voice
Provide a clear system prompt. Example:
“You are the Support Bot for Acme Inc. Greet politely, ask for the customer’s need, and attempt to answer basic FAQs.”Choose a voice from the built-in library or a cloned voice.
Initial Message
This is the first line the AI speaks once it picks up.
Example: “Hi, thank you for calling Acme Inc. How may I help you?”
Add Tools (Optional)
Transfer: Connect the caller to a human agent if needed.
End Call: Define conditions for ending the call politely.
Appointment Scheduler: Let callers book a time on your calendar.
Call Flow
In the system prompt, include instructions for common scenarios.
Example: “If they mention billing, ask for their invoice number.”
Save & Test
Save your settings.
Dial the inbound number from your phone.
Confirm the AI greets and responds according to your instructions.
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