Outbound Calls

Mass/Parallel Dialing

Mass/Parallel Dialing

Learn how to manage high-volume outbound campaigns with parallel dialing while maintaining compliance

One advantage of AI-driven outbound is that you can dial large batches of leads simultaneously without hiring more human agents.


​1. Handling High-Volume Campaigns

  • Upload Thousands of Contacts:

    • If your plan or usage limit allows, you can import big lists from CSV or integrate with your CRM.

  • Parallel Calls:

    • A single phone number can handle multiple concurrent calls, but watch for compliance (some regions have rules against excessive cold calls).

2. Preventing Spam Flags

  • Reasonable Call Pace:

    • Don’t launch 10,000 calls instantly. Stagger them with short intervals to avoid spam detection or network blocks.

  • Caller ID Rotation (Optional):

    • Some advanced users rotate caller IDs, but ensure they’re all verified and within legal guidelines.

3. Real-Time Monitoring

  • Dashboard:

    • See how many calls are active, success/no-answer rates, average call durations, etc.

  • Campaign Pause:

    • If you spot unusual patterns (like high “no answer” or negative responses), pause the campaign to refine your script or lead quality.



Note: High-volume dialing may ramp up your minute usage quickly. Keep an eye on Costs & Pricing to avoid surprises.

Scripts & Prompts

Prompt Writing Basics

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