Outbound Calls

Voicemail Handling

Voicemail Handling

Learn how your AI assistant handles voicemail detection in outbound calls

When making outbound calls, the AI assistant can automatically detect if it has reached a voicemail or answering machine:


​Voicemail Detection

  • The AI uses advanced detection to identify voicemail systems

  • When voicemail is detected, the call is automatically ended

  • This helps avoid wasting resources and ensures efficient call handling


​Benefits of Auto-Drop

  • Saves time and call minutes

  • Prevents awkward or incomplete interactions

  • Allows for automatic retry scheduling

  • Maintains professional communication standards

Best Practices

  • Monitor call logs to track voicemail rates

  • Consider time zones when scheduling calls

  • Plan retries during different hours

  • Target business hours when people are more likely to answer

Reporting

You can track voicemail detection in your campaign analytics:

  • Number of detected voicemails

  • Time of day patterns

  • Success rates for different calling times

Caller ID & Handling

Scripts & Prompts

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