Troubleshooting & FAQs

Call Quality Issues

Call Quality Issues

Troubleshoot and optimize call quality, latency, and connection issues

Call quality can be affected by both technical factors and AI settings. Here’s how to optimize both:

AI Engine Impact

Your choice of AI engine affects perceived call quality:


​Fast Engine + Filler Audio

  • Minimal latency

  • Quick back-and-forth

  • Natural conversation flow

  • Best for most calls

Standard/Accurate Engine

  • Longer processing time

  • More accurate responses

  • Better for complex conversations

Optimization Tips

  • Start with Fast Engine + Filler Audio

  • Switch to Standard/Accurate only if needed

  • Monitor call recordings for quality

  • Test different voice models


​Quick Fixes

If experiencing issues:

  1. Try a test call

  2. Switch to a faster engine setting

  3. Enable filler audio

  4. Check network connection


Tip: The combination of Fast Engine and Filler Audio typically provides the best perceived call quality.

Billing & Credits

AI Behavior Issues

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