1. Unexpected Charges?

• Large Outbound Campaign: Your calls may have used more minutes than expected.

• Multiple Number Rentals: Monthly fees add up if you keep several lines active.

2. Refund / Cancellation Policies

• Check your plan’s terms.

• Usage-based minutes are usually non-refundable because resources are consumed in real time.

• If you have a monthly plan with included minutes, you can typically cancel future renewals but not partial months.

3. Tracking Usage

• Dashboard: Real-time usage counters show minutes consumed.

• Notifications: Set alerts when nearing your monthly threshold.

• Tip: If usage spiked unexpectedly, check call logs to see if a large campaign was triggered accidentally (e.g., by an employee).