Inbound Calls

Inbound Call Insights

Inbound Call Insights

Access and analyze inbound call data, including transcripts, recordings, and automation triggers

After an inbound call, Autocalls.ai provides transcripts, analytics, and possible automation triggers.


​1. Recording & Transcription

  • Recording: Typically saved in the call logs, so you can replay.

  • Transcription: The AI’s recognized text, which is used to generate its responses.


​2. Post-Call Data (Summary & Extracted Variables)

  • The AI can store or forward call info (e.g., name, reason for calling) to a connected CRM or spreadsheet.

  • Summaries may include “intent” or “call outcome.”


​3. Automation Triggers

  • Using the built-in no-code platform, you can do things like:

    1. Email or Slack the transcript to your team.

    2. Log the call outcome in Google Sheets.

    3. Notify a human agent if follow-up is needed.


​4. Viewing Insights

  • In your Larsa AI dashboard, go to Calls or History.

    • Filter by inbound calls.

    • Click a specific call to see the transcript, recording, or final notes.

Configuring the Inbound Assistant

Outbound Calls Overview

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